Refund Policy

Last updated: 2026-09-29

Can't make it? Open Entrances and use Can't make it on the event. You can ask for:

• A refund. We refund the price you paid for the entrance, after any discount. The service fee is not refunded.
• Resale. We list your entrance for other members to buy at the price you paid. You are paid back when someone buys it.

How it works

1. Every refund or resale request is reviewed by our team. Nothing happens until we approve it.
2. We reply within 48 hours.
3. Requests must be made at least 24 hours before the event starts. After that, we cannot refund or resell entrances.
4. You can only request refunds or resale for as many entrances as you hold. An entrance already in a request or listed for resale cannot be used for another one.
5. Tell us briefly why you can't make it, so we can plan the event.
6. Approved refunds go back to the card you paid with. Your bank may take 5–10 working days to show them.

If we cancel an event

We refund the full entrance price minus any applicable service fees.

No right of withdrawal

Entrances are for a leisure event on a specific date, so the 14-day withdrawal period does not apply (RDL 1/2007, art. 103(l)).

Questions: info@cabanalibre.com.